We are proud of our history and track record of creating happy customers over the years. Here is the collection of comments directly from Google...
21:43 12 Dec 22
I've used their snow plowing services for some time now, they do a great job and are very accommodating of my special requests.
00:58 27 Sep 22
I’ve been happy with the snowplowing, the being on time and come back in afternoon after a heavy all day event,Yes I would recommend them,
20:29 26 Sep 22
At the bottom of this review you will find comments I made some time ago. Those comments do not reflect the service I've received the past several months.Our service has often been outsourced to other mowing companies. The day of service changes without notice. The quality of service has dropped dramatically. The person that answers the phone when I call is polite and sounds both interested in what I have to say and apologetic for the service I've received. I have spoken to a Bruce several times who claims he will address my concerns with the crew but nothing changes. At our last conversation, I decided I needed to update my review. While Bruce claims he came out to my home, I doubt that.I have river rock and edgers surrounding my home. Each week I have to use a blower to remove the grass clippings from the rocks. Bruce suggested that it was debris from trimming weeds however, there are areas of stone nowhere near any grass and so what if it was, shouldn't the blowing away the clippings be the last thing done? If I didn't clean things myself, I'd have no visible rocks over the course of a season. The crew also drives over the edgers and pushes them deeper into the grass and they often knock others out of alignment.Adding to my frustration is the fact that the crew leaves my yard looking like a hay field with clumps of grass laying all over my yard. I have stated if I needed to pay for service that captured the clippings I would do so. I'm not sure whether their mower blades are dull or if they are going to fast, but my yard looks uneven after they cut the grass.I get it that finding good employees is a challenge but if I'm paying for services, I expect those services to be performed. I am very disappointed.Jack's has consistently delivered a high quality service in mowing our yard for a number of years. They take the time to trim edges--and we have a lot of landscape edgers around out home--and to blow the clippings off the sidewalk, driveway and decorative stone around the home. If I've needed to communicate, they respond quickly.
13:46 22 Sep 22
They are absolutely wonderful for snow plowing. We have used them for the last 2 years and will be using them this winter.
19:13 15 Sep 22
Jack's provided excellent service for lawn mowing and snow removal. We especially appreciated the edging of the driveway and sidewalk, which improved the appearance of our lawn. The service was consistent on the same day of the week. Jacks also plowed the snow from our driveway during the winter when the snow was 2" deep, but was unable to clear snow from our sidewalk, which I did myself.
12:53 15 Sep 22
The edging of the lawn always makes it look so finished.If I make a call to them they will call back.
11:26 15 Sep 22
The driveway is always clear by the time I need to leave in the morning. I appreciate that they clear the approach to the mailbox and that they come back to clear what the city leaves - even when the city takes forever to clear the street. My only complaint is that their new equipment leaves a thicker layer of snow than before.
14:31 28 Jun 22
I was very very pleased with their promptness and they’re professionalism in removing my snow timely this past winter.I would recommend them to my friends and family.
15:54 22 Jun 22
Great winter snowplow service
13:32 22 Jun 22
The team at Jack's is dependable, professional and they do a fantastic job! I also use them for snow removal in the winter and love getting the email updates so I know what to expect.
13:11 22 Jun 22
They supplied my snow plowing service 2021-22. I have no complaints about their service.
12:26 22 Jun 22
We have had Jack's for snow removal for a number of years now and have always found them reliable and good communicators of what to expect. We recommend them.
01:45 18 Jun 22
Jack's does my snowplowing and has done a very fine job, they are here once we have 2 inches of snow, and are very quick and efficient drivers, Thank you for the service. Joanne D
13:49 15 Jun 22
I've hired Jack's to mow our lawn for a number of years. I'm on a tight budget, so I contract for the basic mowing service, and they do nice work. Being disabled, I don't have to worry about the appearance of my yard. I have also contracted snow removal service from them, at which they are equally dependable.
13:44 15 Jun 22
Jack’s has done a tremendous job for my elderly parents who are home bound. Their yard work crew has been responsive and professional, and they really did a fantastic job this summer with the clean up! They also do the snow plowing and we’ve been very happy with that service as well!
13:04 15 Jun 22
We can count on Jack’s for lawn and snow services to be done well and listen to our needs. Thanks!
16:04 12 Jun 22
We used Jack's Lawn Service and Snowplowing Inc. for plowing our relatively short driveway in the winter of 2022. For those with an obscured memory of the winter, we had precipitation in February on 27 days, two of which were a light rain. While most days the snow was light, we had some heavier snowfalls. Jack's did a fine job of plowing the driveway during most events. They put a sign in our yard identifying us as a customer and also put stakes at the corners of the driveway to guide the plows. We only had a small issue with the dirt being plowed alongside the driveway and Jack's planted grass seed in that area in the spring. Toward the end of the season, communication about plowing or potential plowing was less than the copious and clear communication at the start of the season.
16:18 08 Jun 22
We have used Jack's for 14 plus years for lawn and snow. Friendly workers. Good service.
15:20 08 Jun 22
I’m very happy with this service. Jack’s is dependable and they take care to do the job right
22:08 18 Apr 22
Used Jack"s for snow plowing for years, great service! Highly recommend.
17:07 13 Apr 22
Since employing Jack's Lawn Service for the last 3 years, I have found their staff to be professional, competent, and friendly. I appreciate all the services they provide and use both their lawn and snowplow services throughout the year. They do quality work. I especially appreciate all the email updates to tell customers what actions have been taken. If there is ever a question or problem, their staff has quickly answered my request and resolved it. I would highly recommend them to anyone who needs this type of service.
12:31 11 Apr 22
Jack's has been great for plowing. I've got a large driveway on a busy road and used to have issues with last company creating snow banks that made it difficult to get in and out of the drive. Not with Jack's! I couldn't ask for better service.
12:09 11 Apr 22
Consistently good snowplowing service. Have used for a number of years.
21:16 09 Apr 22
Used them for snow removal. They did good work on time. I would recommend them.
20:53 09 Apr 22
After trying a number of snow removal services that didn't Iiv up to the terms of their contracts, I gave Jack's a try. I have been a loyal customer for 7 years now, and can say they show up when they are supposed to, do a great job of keeping my driveway and entry clear, and communicate often. If you are looking for a snow removal service don't hesitate to try Jack's.
Thomas Van Wyk
13:38 09 Apr 22
We have used Jack’s snowplowing service since we moved to Grand Rapids in 2013. The service has been great and I really appreciate that they send out email updates about when the snowfall reaches the 2” trigger and when they are sending out the plows.
11:51 09 Apr 22
Excellent, Professional , Friendly , On Time Snowplowing Service With Reasonable Price I Will Use Them Again And Definitely Recommended 👍⭐️⭐️⭐️⭐️⭐️
14:37 05 Apr 22
I use Jack's lawn service to help my grandmother and they did not disappoint!Both her and I are extremely satisfied and happy with not just the work that they did for her on her lawn, but I am so grateful to the kind and understanding people at this business. Kimberly is absolutely wonderful and one of the kindest women I've ever spoke to! I highly recommend this service provider! Thank you Jackson service for all you've done for us
15:37 02 Apr 22
We have been customers of Jack's Lawn and Snowplowing Service for several years. We have been more than pleased with their attention to detail in keeping us informed during snow events. They email us with updates whenever it is snowing and it starts to accumulate. They plow after 2 inches have fallen, and they let us know when their trucks will be on the road. Often when there are larger accumulations they use a large snow blower to clear the snow, which keeps big snowbanks from being at the end of the driveway and we have better vision backing on to the road. They were so nice to work with they now do our lawn service!!!
13:26 02 Apr 22
Going into our second year with Jack’s mowing services. They did a great job last year, no complaints.
02:50 29 Mar 22
They plowed my driveway this winter. They did a great job. Last year the previous company dumped a huge pile of snow over my mother's rose bush. Jack's heard my concern and kept it safe!
14:59 26 Mar 22
This is now my 3rd winter season using Jacks for snow removal in my driveway. I really like that they use a tractor to plow instead of a pickup truck with a plow attached. I like the emails I receive from them, each time it snows, just giving an update and the times they plan to be out to clear the driveway. I work from home so I'm fortunate to not have to leave my home early in the morning before they may have got a chance to clear my driveway. The only time I realize sod may have been dug up is the end of my driveway and it doesn't bother me. I think they do a great job. They mostly clear my driveway during the night.
13:39 26 Mar 22
We were very pleased with their snow plow services. We appreciated the emails updating us about when they would come to remove snow!
10:04 15 Mar 22
We use Jacks for some properties that are out of our service area. Great people, good work.
13:00 11 Feb 22
Thank you so much!
18:32 01 Feb 22
Always excellent service.
15:57 20 Jan 22
03:18 10 Dec 21
Watch Jack's Lawn Service do an excellent job. Trimmed everything thing down getting school yard ready for winter.
01:41 14 Oct 21
Shari was very accommodating in doing my application for me.
17:22 14 Jun 21
I wanted to share a good review. It’s so easy to write in anger when a business messes up. But when a company does the right thing like providing great customer service and being decent, it needs to be shared. I have my mowing with them and anytime I have asked for a quote for additional services, instead of quoting the most expensive service, I get a real consultation that first suggest the most cost effective way to get what I am asking for. Not only have they done my lawn, I also had them enlarge my concrete patio with pavers that is pretty and I have gotten compliments. I work in a position where customer service is key to retaining clients so my expectations are pretty high and they have been exceeding those expectations. Decency, kindness and good service go a long way.
19:09 29 May 21
Great service, friendly staff.
15:38 14 Feb 21
We love Jack's... they help us out with the heavy lifting of snow removal so we can easily handle our little walk to the house. Also love the correspondence trail via email. We always know when to expect snow removal and they openly keep track of how many times they helped us out. Thanks Jack's!
17:56 17 Jan 21
They did a great job cleaning up our leaves in a very short time and saved me multiple weekends of work. Will definitely do again next year.
11:44 30 Dec 20
Great company, staff to work with. Very attentive to questions and/or requests. Every employee interaction has always been pleasant. Lawn looks great! Snow removal is timely!
12:44 22 Dec 20
still very clean since last job.
14:37 17 Dec 20
Have used Jack's for snow and leaf removal for several years, and they've done a thorough job, especially getting out to plow and staying on top of communication about it. Leaf clean up is also well done, especially in those years when early snow or late leaf drop makes clean up by hand a real chore. Workers are helpful and professional. Recommend!
18:49 15 Dec 20
First, used the Fall Cleanup service for the first time this year and they were awesome! Came home to a perfectly vacuumed yard. Not a leaf in sight in the yard, flowerbeds or around the garage. Worth every penny and will use them again next year!Second, have used the snow plowing service for a few years now and have always been pleased. In response to some of the other more negative review issues; yes, I too would love to have them take a double swipe at my drive for a cleaner drive but, with my single lane driveway, the service is just for one drop and drag and that’s it. Also sometimes the snow is deeper than 2” at MY house (lot of drifting down my drive) and sometimes, in heavy snowfall conditions, I have had to leave for work before the drive was plowed but I understand that unfortunately it is not my personal plowing service and there are other factors that are considered. I have tried other companies in the past and their service was no different. So ideally I agree with you, I wish it could be ‘more’ but I feel that Jack’s tries to provide the best service they can, for all customers, and I believe the price is very reasonable. I have recommended them to numerous friends and they too have been happy with their services.Fall cleanup and shoveling are at the bottom of my want-to-do list so I’m sticking with Jack’s to handle those items so I can have more time to do better things.
16:50 15 Dec 20
Jacks does an amazing job. Our expectations were totally exceeded.
05:10 13 Dec 20
The guys were quick and thorough at Fall Cleanup. We hadn't touched a single leaf before they came and had a spotless yard afterward. Every year we look forward to having one of the most leaf-free yards on the block because Jack's does the work for us.
16:18 12 Dec 20
I hired them to do a fall clean up on my lawn. They came twice and it was thorough, but the sidewalks and my neighbors yard were scattered with mulch from my yard afterwards. Also, I wish they would have reminded me with an email that they were coming on the days they did. They are usually good about communication however, most of the time.
06:00 12 Dec 20
I have had Jacks for my lawn service, Snowplowing, and fall cleanup for several years. I have been happy with the jobs they have done, especially the fall cleanup. They even came back a third time to pick up the extra leaves when I asked. Snowplowing is done early enough so the busses can always get in and out of my driveway by 8:00 AM. I’ve been very pleased with the service they provide.
03:35 12 Dec 20
I am so excited that I found Jack’s Lawn Service! They took great care of my yard all summer and came twice to do a very thorough fall clean-up! I have already signed up for snow removal service and will certainly use their lawn service again next spring/summer.
17:45 11 Dec 20
Service was completed as requested in an efficient manner. A minor issue was resolved quickly and appropriately. Will plan to use their services again next fall!
23:21 10 Dec 20
I've been using Jack's for a number of years now. This year's fall cleanup was the most thorough yet. I will continue to contract snowplowing, lawn mowing, and cleanup from them.
17:28 17 Dec 19
14:47 02 Dec 19
first plow missed altogether called and said ok we missed someone will be out never showed i shoveled very angry staff was polite and assured me would not happen again
22:51 09 Jul 19
Very timely and friendly service. Have used them for both snow plowing and lawn mowing (spraying for weeds and fertilizer for grass).
15:07 20 Mar 19
Very responsive. Does quality work!
22:47 07 Mar 19
Never disappoints! Timley service with great employee's! Tim is very professional and understanding of my requests.
20:09 07 Mar 19
Love Jacks! Tim makes sure my driveway is clean each and every time I come home. A++ work! 🙂
03:29 24 Feb 19
great snowplowing service!
00:50 19 Feb 19
Have been aclient for decades. Prompt service, driveway is well plowed, attention to details like the mail box and keeping the end of driveway piles down to where you can see before exiting driveway.
16:03 12 Feb 19
Been using Jack's for various services for years now. Always quality service and their continued communication is helpful as well.
20:36 11 Feb 19
I have been a customer of Jack's for the last 5 years. I have been pleased with my snow plowing service. His prices are competitive with other plowing services. He has done a good job of clearing my driveway and prompt in plowing my driveway.Linda Miller
12:35 10 Feb 19
First time, never check with any one else. We love the service, we’ll be back next year. Thanks for the wonderful service.Did’t Know about the e-mail service for updates,luv them.Bob & Barb Pulaski
17:33 09 Feb 19
I have had Jack's snowplowing for the last six years. They do a great job at a reasonable price. I appreciate the email updates that let me know when they will be out next during a storm.
04:49 08 Feb 19
I’ve used Jack’s for snow plowing the past 3 years and it’s been a huge help to have my driveway cleared by 7am when there is a big snowfall. I also appreciate their email communications. Thanks so much!
17:59 07 Feb 19
With all the snow we've had this year my only complaint came on one of the days when I got plowed later in day and then city plow came and filled up end and I needed to get out and had to hand shovel. It takes a lot out of this old woman! But we still have more to get through so good job considering circumstances.
17:27 07 Feb 19
I have been a customer of Jack's Lawn Service and Snowplowing for the past 3 years. They do an excellent job not only with my driveway but also keeping the end of the drive and by my mailbox accessible once the snow plows go through my neighborhood. I appreciate the text messages I receive so I know when I can expect my plowing to be done and it is always done when I am told. I would highly recommend Jack's to anyone looking for an honest and reputable company.